Charter Cancellation Policy

1. Cancellation Schedule

Because private aircraft and flight crews are reserved exclusively for your itinerary, operating NSOP air carriers apply cancellation charges based on the notice period provided prior to scheduled departure time:

* Note: Exact cancellation tiers may vary slightly depending on the specific NSOP carrier contracted for your sector. The precise terms are always explicitly stated in your KC Air Charter Confirmation Agreement before booking confirmation.

2. Weather, Air Traffic Control & DGCA Grounding

Private aviation strictly prioritizes flight safety above all commercial considerations. If a flight cannot operate due to:

• Inclement weather below DGCA regulatory operating minima (e.g. dense fog at Delhi DEL or mountain weather in Dehradun DED);
• Air Traffic Control (ATC) airspace closure or VVIP security protocol grounded slots;

The Charterer will be offered the choice to reschedule departure once conditions improve, or receive a full refund of the flight hours not operated (less actual dead-head positioning flight expenses already incurred by the operator).

3. Empty-Leg Flight Cancellations

Empty-leg flights are deeply discounted repositioning flights contingent upon the primary charter client's schedule. If the primary client alters their itinerary or cancels their booking:

• KC Air will notify the empty-leg passenger immediately upon learning of the change.
• You will receive a 100% full refund of the empty-leg fare paid, or have the option to apply that amount toward alternative on-demand charter aircraft.

4. Refund Processing Timeline

Approved refunds will be processed via bank wire transfer (NEFT/RTGS) or to the original payment instrument within 5 to 7 business days of cancellation confirmation, accompanied by a formal credit note.